- Social Housing
- Clients
- tenant Satisfaction
Tenant Satisfaction
At Nationwide, we don’t install windows into houses—we install them into homes and regardless of description—tenants, tenants, householders—the people who live in the homes in which we work are ultimately our customers, and they and their property demand respect and care. Recognising this, being sensitive to individual needs especially for vulnerable and older people, and instilling these values across our installation teams and RLOs is a key part of Nationwide’s culture. It’s only through tenants and achieving their ultimate satisfaction with the products and service that any partnering contract can truly be considered successful.
Here's what the people who count for Nationwide have to say:
“I just wanted to inform you of my total satisfaction….and say that the chaps who did the job were magnificent. The work was great, but were also really nice and helpful”
– Mr S, Stoke Hammond (Vale of Aylesbury Housing Trust)
“...I was most impressed by the efficiency and politeness of your contractors during and on completion of the task”
– Mr S, Brill (Vale of Aylesbury Housing Trust)
“S*** hot!”
– Mr B, Mexborough (St Leger Homes of Doncaster)
“…Nationwide really went above and beyond the call of duty for me… My 3 year old son locked us out a few days after I had made an appointment for the survey. I rang and explained I was a single Mum with two small children and that I had to smash the glass to break in. They immediately arranged to come out and measure up, faxed the choice form to my office and put in a priority order. I was called as soon as the doors arrived and had them fitted within a few days. It's unusual in this day and age to come across a company that's so helpful and happy to go the extra mile, and I really just wanted to express how grateful I am…”
– Happy Customer, Great Brickhill (Vale of Aylesbury Housing Trust)
“Although things didn't go quite to plan overall, I would like to thank everyone at Nationwide Windows for their special efforts and their professional manner they conducted themselves in in resolving my issues. Thanks to all for '"special efforts”
– Mrs S (Gwynedd)
“To whom it may concern: I'm very happy with the work that has been done”
– Mrs W (Gwynedd)
“The boys worked well. They were very pleasant and explained what they were doing. They kept the place clean and tidy after they finished their job.”
– S. W (Pwllheli)
Client Social Housing
